We recognize that our customers expect privacy and security for their personal and financial affairs. We understand the need to safeguard sensitive information about our customers that they have entrusted to us within our bank and affiliates. We maintain standards and procedures designed to prevent misuse of this information.
What Information We Collect
We collect, retain and use information about our customers only when we reasonably believe it will help administer our business or provide products, services and other opportunities to them. We collect and retain information only for specific business purposes and we will tell our customers why we are collecting and retaining it upon their request. We use information to protect and administer our customer’s records, accounts, and funds; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand our customers’ financial needs so that we can provide them with quality products and exceptional customer service.
We may collect “nonpublic personal information” about our customers from the following sources:
We do not disclose nonpublic personal information about our customers to nonaffiliated third parties except as permitted by law. Accordingly, we do not reveal specific information about our customers’ accounts or other personally identifiable data to parties outside our bank. We will only disclose information to third parties about their credit, accounts, and transactions under any one of the following conditions:
If our customers prefer that we do not disclose such nonpublic personal information to our affiliated companies, they may opt out of those disclosures. This means they may direct us not to make those disclosures (other than disclosures permitted by law, which include account balance and transaction history). If our customers wish to opt out of disclosures to affiliated companies, they may call us collect.
Our Maintenance of Accurate Information
We have procedures to help assure that our customers’ financial information is accurate, current and complete in accordance with commercial standards. We also have procedures to respond to customers’ requests to correct inaccurate information in a timely manner. Customers should be informed that if they ever find that their account information is incomplete, inaccurate or not current, they can call us or write to us and we will correct any erroneous information in a timely manner.
Limiting Employee Access to Information
We also take steps to safeguard our customers’ information. Accordingly, employees’ access to personal and account information is restricted to their need to know such information for business reasons. All employees are trained to respect customer privacy, and those who violate our Privacy Pledge will be subject to discipline.
Security Procedures to Protect Information
We maintain security standards and procedures to help prevent unauthorized access to confidential information about our customers. We update and test our technology to improve protection of our information about them and to assure the integrity of our information.
Maintaining Our Customers Privacy in Business Relationships with Third Parties
We follow strict privacy procedures in regard to protection of customer information. Except as otherwise stated in this policy, we will not sell or share customer information with third parties. If we use a third party business partner, service company, or other business partner to prepare account documentation, service accounts, or for other purposes, we will make reasonable efforts to verify the business partners agree to safeguard our confidential information about our customers and their products and services with us and must abide by applicable law.
Disclosing Our Privacy Commitment to Our Customers